NTRsupport Ultimate
What is Session Recording?
Session Recording lets operators record remote control sessions for analysis ...
Dear Customer,
As part of our continuous effort to increase the level of service and security we offer ...
How to integrate a so-called Code Page (used with session assignment code) to your own homepage
...
How you can connect with someone who does not have permission to download EXE files
Instructions
If ...
How to remove the autologin information from:
The installable NTRsupport Ultimate Operator console
T ...
How the Windows 7 UAC prompt affects the remote control.
Instructions
When performing a ...
Reasons why you might not be able to remote control Mac´s
Instructions
Remote control of Mac ...
Lists the minimum requirements for optimal user experience with NTR products
Instructions
...
How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues with response times when doi ...
What to do when the customer gets this message after installing IE 8: "Cannot open an anonymous level security token" ...
How to change the username/login/ID of an operator.
Instructions
Log in to the Administr ...
How to increase the overall performance of the chat tool in NTRsupport
Instructions
We r ...
How to check which chat accelerator (if any) is being used
Instructions
The NTRsupport console works ...
How long you might have to wait for a report that is pending
Instructions
When you create a r ...
Reasons why operator categories might fail
Instructions
After you have created your categories, you ...
Common reasons for console login difficulties
Instructions
There are generally two common scenarios ...
Limitations when using the file transfer function during a chat
Instructions
The file transfer funct ...
How category and operator priority settings work
Instructions
There are 2 different prio ...
How to install an IRC (Installable Remote Control) in silent mode.
The most common use for this is during unma ...
A requirement for using the interactive signature within an e-mail program
Instructions
The foll ...
Why an operator might get these error codes and what they mean
Instructions
Your Operator ...
How many calls an operator can attend at the same time (concurrent calls)
Instructions
The ma ...
How you can change the chat window layout using skins
Instructions
You have the option to chan ...
Why you are receiving the Integration error message
Instructions
If you see an Integration erro ...
IE settings that might affect NTRsupport Ultimate's connectivity during remote controls
Instructions
...
How to add another operator
Instructions
To create an operator, log on to the Administrator c ...
What to do if you get an error message regarding the NTRsupport Installable RC service on your start-up screen and i ...
When and why you might receive the message "You already have the maximum number of computers for your profile. Please, ...
What to do when you see the message "The maximum number of operators has been reached"
Instructions
I ...
How to delete an operator
Instructions
There should be no need to delete an operator, because you c ...
