NTRglobal Premiers Cloud-Ready Rapid Integration PaaS
with New Highly-Scalable NTR Service Desk

Modular NTR Service Desk Helps IT Adopt ITIL-Based Best Practices for Tasks Ranging from Remote Access to Incident and Configuration Management

NTR Service Desk Showcased at Interop New York Oct 20-21 at Booth 712

Interop, New York – October 20, 2010 – NTRglobal, worldwide leaders in Software as service (SaaS) for IT cloud services and support, today introduced NTR Service Desk, the first of a series of modular on-demand applications that help IT departments extend secure device and asset management processes beyond the corporate network without additional infrastructure costs.

NTR Service Desk offers powerful ITIL-mapped modules which enable IT managers to continually optimize service while slashing system management costs by up to 70%:

• Automate routine tasks with NTR Service Desk device agents
• Securely configure and manage thousands of assets, unattended devices and embedded systems - within the corporate network and beyond
• Monitor and remediate events with powerful unattended remote support
• Report on singular files or the entire universe of assets from a central online console

With NTR Service Desk agent technology, IT departments gain a virtual workforce that can rapidly scale and be deployed in days, if not hours. NTR Service Desk is purpose-built to rapidly integrate with open APIs and out-of-the-box connectors to existing enterprise systems, spanning accounting, BPM, CRM, ERP, HR and more.

Industry Analysts State the Service Desk Market is Ready for a New SaaS Game Plan

Industry analysts report that the service desk market is poised for a rapid growth in SaaS because traditional premise-based solutions are difficult to deploy, take too long to integrate or beg a rip approach which often relegates the project to ‘shelfware’ status. Gartner analyst David Coyle stated, “SaaS IT service desk tools, are the viable alternative to traditional on-premises models. Integration between the SaaS IT service desk tool and other IT service management (ITSM) tools in the enterprise environment are key selection criteria. Moreover many IT departments defer essential upgrades to on-premise solutions because of the difficulty and cost of upgrades.” NTR Service Desk addresses these recommendations offering enterprise IT departments a new game plan with a modular IT Infrastructure Library (ITIL) best practices approach.

New NTR Service Desk Modules include the following:

At-a-glance Central Management Console

• Multi-browser with Rich Internet Application (RIA) for Easy Access, Anytime, Anywhere
• Multi-platform OS: Windows, Mac, Linux,
• Wizards for easy automatic or manual deployment of NTR Agents to connected devices, even beyond the corporate network (including wireless)

Powerful Asset Management

• Flexible tools to organize assets by departments or customers
• Advanced search for criteria specific to one, many, groups or all assets

Secure Configuration Management

• NTR Service Desk device agents
• Easily list windows firewall exceptions
• Rapidly enable or disable firewall exceptions
• Instantly enable or disable USB ports
• Immediately enable or disable remote desktop connections

“In this tight economy, our enterprise customers need to deliver optimal services without adding additional infrastructure,” said Gilles Samoun, CEO of NTRglobal. “NTR Service Desk helps IT get more done, dramatically cut costs and rapidly report on the entire universe of their NTR Service Desk connected assets to the C-level on demand.”

Industry analyst Phil Wainewright says: “By bringing the infrastructure into the cloud with the help of NTR Service Desk, enterprise IT positions itself to integrate well not only with conventional on-premise IT service management tools but with SaaS customer service and helpdesk providers such as Salesforce.com, Zendesk and others. Adopting a cloud-ready game plan thus both modernizes the support infrastructure to meet the expectations of today’s users and positions it to interoperate well with future iterations of cloud computing.”


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