Dallas, TX – NTRglobal will further consolidate its commitment to the managed services industry as a sponsor of MSPWorld 2011, a premier managed services and cloud computing event that addresses the most pressing channel and end-user issues facing managed service providers (MSPs) and their customers.

The event will feature NTRglobal’s CEO Gilles Samoun, who will join a panel of industry experts to explore managed security services in the cloud. Samoun explained, “Enterprise-level businesses adopted managed security services years ago, but now more small and medium-sized businesses are seeking this service to keep up with the growing number of regulatory requirements in place to protect personal data.”

Since Samoun’s appointment in 2009, NTRglobal has shifted its focus toward modular cloud-based solutions that deliver proven ROI while guaranteeing enterprise-class security and privacy through multilevel security safeguards. Recent developments include technology partnerships with leading managed service software providers including BMC, ConnectWise, N-able and Spiceworks.

Samoun added, “NTRglobal has worked closely with MSPs since 2001 to provide secure remote support and chat technologies designed to accelerate problem resolution and optimize overall support costs.”

MSPWorld will be held in Austin, Texas on September 13 and 14. NTRglobal will exhibit in Booth 1416.

TAMPA, Fla.  –– ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARs and MSPs, today unveiled ConnectWise Chat & Remote Control. ConnectWise Chat & Remote Control provides chat, clientless remote control capabilities and automatic ticket generation within ConnectWise PSA.

A joint development of ConnectWise and NTRglobal, a pioneer in cloud-based remote support and IT automation software, ConnectWise Chat & Remote Control enhances client experience, increases profitability, and improves help desk employee performance by enabling technicians to assist multiple clients simultaneously. Features include:

Chat-Session Tracking: Each chat session is tracked and recorded so there is a complete transcript.

Clientless Remote Control: MSPs can use remote control to resolve problems firsthand for non-managed clients across Windows, Mac and Linux.

Time Capture: Session times are automatically entered on the ticket, and available for billing, SLA measurements and executive review.

Secure Communication: Encryption ensures all communications are kept private, and all data is secured, with a clear audit trail to enable compliance with existing regulations such as SOX, HIPPA, and others.

Not Just for Help Desk: Chat capabilities can be used to enhance sales by providing immediate technical and product information, as well as for online meetings, product training and additional collaborative efforts between employees and clients.

“While phone calls and email remain necessary communication vehicles, neither of these offers immediate resolution for clients. ConnectWise Chat & Remote Control provides technicians with the ability to respond quickly to requests and track each session for record-keeping and reporting purposes,” said ConnectWise CEO Arnie Bellini. “ConnectWise Chat & Remote Control will help partners deliver exemplary support and enhance their valued client relationships.”

“ConnectWise Chat and Remote Control streamlines our support process and greatly enhances the customer experience,” said Lara Johnson, remote services manager at Corbin, KY-based Computer Information Systems, Inc, a provider of IT, data security, physical security, and audio-visual service. “Our technicians can now offer customers instant remote service and resolve issues on the fly, which saves them time and money.”

“Research shows that phone-based support is nearly four times as costly as chat-based solutions. Client chat sessions reduce overall support costs and automatically track all session details for total accountability,” said NTRglobal CEO Gilles Samoun.

Chat & Remote Control are part of ConnectWise’s suite of business automation and IT integration tools including IT service software, quoting tools, application development and consulting. For a complete list of products see www.connectwise.com/products.php.

About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 52,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com.

About NTRglobal
Millions of users rely on NTRglobal’s flexible, modular Service Desk and Support Ultimate to manage hundreds of thousands of devices. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and OEM partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers spanning the Americas, EMEA and Asia Pacific.

All product and company names herein may be trademarks of their respective owners.

With estimates of the costs of volcano-related air travel restrictions and the economic impact on business around the world reaching millions of Euros, dollars and British Sterling, mobile workers, salespeople and frequent travelers with free access to NTRconnect were able to telework or telecommute right through the ash. While most wouldn't call it business as usual, NTRconnect allowed business continuity to a great extent in a context that most IT planners did not previously anticipate.

NTRglobal executives based in Europe were visiting California during the crisis. They were scheduled to fly to Paris from Palo Alto the day of the eruption. They, unlike John Cleese, were certainly not in the position to hire a car or some other sort of transportation to get to where they needed to go... across the Atlantic and over to Paris for example. But with NTRconnect, they were able to easily access all the applications and files available on their computers from their computers, iPhones and even the iPad, as if they were actually in the office in front of their PCs. NTRconnect offers these kinds of essential capabilities for on-demand secure remote access to help enable business continuity.

Curtis Franklin, Jr., senior contributing editor to the InfoWorld Test Center, recently named new NTRconnect remote access as one of the ten great iPhone apps for business users. Dropbox, Evernote and Documents to Go are other "top-notch" apps he reviewed among many others.

He wrote, "As a member of the nomadic business class, I appreciate how Apple has managed to make a device as small as the iPhone a truly useful enterprise tool..."

Change is truly at hand...ok I couldn't resist. But seriously, the diversity of devices used by webworkers and the remote workforce is daunting and accelerating for IT managers. Business users want their favorite devices and apps running on iPhone, Android, Blackberry, Symbian, smartphones, desktops, laptops, netbooks, iPads...But IT needs to keep these remote systems running and ensure critical security, compliance and the achievement of environmental goals. How to be flexible and secure?

With the advent of cross-platform, proactive management tools, on-demand automation and remote support delivered via SaaS, do you see 2010 as the year non-Windows platforms will make serious inroads in the enterprise?