NTRsupport Helps IT Managers at Retail and Global Franchises Get Back in the Black with On-demand Remote Support
IT managers at global franchises and retail stores, are turning to NTRglobal software-as-a-service(SaaS) to troubleshoot technical support issues on remote computers located in stores far and wide. On-demand NTRsupport remote support and system management with NTRadmin from NTRglobal help businesses with distributed locations reduce costs associated with IT troubleshooting while delivering faster problem resolution and uptime.
According to Jonathan Butler, IT Manager at Scrubs and Beyond, a U.S. based retailer for quality medical scrubs, shoes and accessories for healthcare professionals, NTRsupport is a vital link between the staff at the remote stores and him. "I use NTRsupport to keep 27 retail clothing stores up and functioning. We have great managers and staff at all of our stores! But we hire them to be sales persons not computer experts. That said, NTRsupport is a vital link between me and their problems."
NTRsupport Helped IT Deliver the Correct Sales Data on Black Friday
When retail promotions and sale prices failed to update at all retail locations the night before Black Friday, Josh Fisher, IT manager at C28, a Christian clothing and accessory retail store chain, was confident he could rely on NTRsupport on-demand remote support to virtually resolve the issues. With NTRsupport, he could troubleshoot each location without the need to travel or hire local techs to troubleshoot onsite. Fisher, like tens of thousands of IT managers around the world, utilize next-generation remote support software-as-a-service (SaaS) with NTRsupport to remotely connect, interact and resolve detailed and complex technical support issues online in real time.
On-demand NTRsupport with installable remote control clients (IRCs) allow IT managers to support unattended servers, PCs, Macs and mobile devices, anytime, anywhere. NTRsupport IRCs helped Fisher to proactively support the remote computers at each of the C28 stores without the local users on hand.
“With stores opening in the early morning on Black Friday, I used NTRsupport secure remote support IRCs to remote into each retail location. Just a few clicks and I updated each retail database with the correct Black Friday promotions and prices. No staff wake up calls required, and no managers seeing red! NTRsupport helped save Black Friday for all those locations.”
NTRsupport enables IT to reach across the Web to establish highly secure support sessions. Customers experience fast and efficient support without having to go through multiple calls to diagnose problems. No more expensive onsite visits and downtime. With NTRsupport clients get immediate support and continue working.
Franchise business owner, Bruce LeGendre of Computer Troubleshooters, 1001 Northwest, a leading computer services company, that provides pc repair and other services to small businesses worldwide, reviewed several remote access and remote support solutions, but selected NTRglobal as the best choice. “Not 24 hours after making this decision, I had a long-time customer call with what he thought were malware issues. After logging in and seeing the number of toolbars, it was a simple matter of cleaning out the browser cache and removing some pesky toolbars .My customer thought I had performed a miracle without having set foot in his place across town! The interface is easy to walk a customer through and certainly allows me another option for serving my clients.”