NTRglobal Invites You to make 2011 a year of Help Desk change for the better
Many enterprise help desk organizations still struggle with their legacy remote control tools and "cobbled together" approaches to 24/7 global help desk support. But most of these tools are not designed to meet the needs of today's IT help desk or the mobile workers that need remote support on demand. These legacy tools may not integrate into other systems. Incident reporting may be inaccurate. Time spent on incidents may not be properly accounted for...and in times when every resource is already streteched to the max, further budgets cut due to a lack of accurate reporting is a very real threat.
Today, the help desk needs a better way to manage to the realities of today's enterprise dynamics:
- Mobile and remote workers using a multitude of computing devices and operating systems including smarthones
- Leaner budgets than ever for help desk operations, yet business demands for greater help desk productivity and service quality.
- Varying, yet ever stricter security and compliance mandates for data management by region, by country
Legacy tools are simply not effective solutions for resolving technical support problems for the worker on the go or the remote-office teams. What if you could try a risk-free way to make 2011 the year you make help desk change for the better? We'd like to invite you to testdrive NTRsupport Ultimate software-as-a-service Free Trial, http://www.ntrglobal.com/ntrsupport fully loaded with diagnostics, workflow support, management and reporting capabilities. No training required. No capital expenditure or new hardware required.
We'd like you to prove to yourself how NTRsupport can provide instant measurable return on deployment...
Goodbye Legacy Remote Control! Happy Change for the Better in 2011 from NTRglobal!