How NTRglobal solutions turn support operations into lead generation machines!
NTRglobal and ConnectWise are hearing from managed service partners small and large that customer acquisition is the top business priority for any IT service provider working in managed services today. In fact, according to research firm, AMI Partners, North American businesses want to add managed services at the CAGR of 28% over the next five years. What are the kinds of services you can easily add to take business growth to the next level?
On-demand remote support enables easy and affordable delivery of optimized help desk services – on platform or off. With full-featured online web chat and the power of clientless remote control, MSPs are bringing huge cost-savings to enterprises, boasting:
- Over 93% of issues resolved on first contact.
- More than 58% calls deflected by chat.
- 20% boost in operator productivity after a single month of usage; more than 50% in eight months
- 98% customer satisfaction ratings
Big customer service value, right? But what does is have to do with lead generation?
MSPs tell us that delivering break-fix (reactionary) support is still one of the leading revenue drivers for most MSP business. NTRglobal Service Desk and Help Desk solutions enable MSPs to use the break-fix support exchange as a new business-generating platform. How?
Four ways to transform simple problem resolution into business growth
- Upsell. Deploy Remote Monitoring and Management (RMM) agents on remote platforms and nontraditional devices while upselling proactive support services
- Integrate. In less than a day NTR solutions can be integrated with:
- Ticketing systems
- Professional Services Automation tools (PSA)
- Remote Monitoring and Management Services (RMM)
- CRMs
- ERPs
- Cross-sell. Deliver training and sales presentations and live demos via outbound screensharing
- Resell. Fast, effective problem resolution instantly wins fans, so NTR technology is an easy sell to downstream channels who can rebrand it.
By integrating NTRsupport with world-class partners such as ConnectWise, solution providers gain access to a breakthrough growth strategies. Partners around the world are expanding IT services at an affordable price while delivering services that keep clients happy.
What is helping you to grow your business? What are some of the issues? What other kinds of solutions would you like to integrate into your practice? Endpoint Security? Storage services in the Cloud? Are you able to accurately keep track of your work even when you are working off-platform?
Let us know by commenting here, tweeting us or sending me your thoughts at hwieland@ntrglobal.com
